Challenge
The client wanted to implement RPA for processes in its finance
department that were still manual. In order to automate the labor-heavy
processes, the company needed to think differently and look beyond
traditional automation. In addition to cutting down on manual work,
The client also wanted to increase productivity, reduce errors, increase
speed, and cost-savings.
Solution
The client started its RPA journey with a pilot program and a
6-week onboarding program. The first few weeks were used to master
bot training, with hands-on design and set-up, followed by continued
off-site training that led to the production of a few bots by the end of the
sixth week. 10 pilot processes were identified across the finance, shared
services, corporate systems, and tax departments. After the pilot exceeded
all expectations, the program was expanded to investments, audit, data
security, and customer service. Currently, 110 bots are live, and the RPA
program continues to quickly grow.
Benefits
- 10,000 hours saved annually
- 100 + bots implemented
- 40 trained developers