Challenge
The Accounts Payable team was overwhelmed by the burdensome invoice-matching process and lacked the time to process exceptions in a timely manner. The hands-on process also resulted in reporting delays and the risk of supplier payment delays. The finance team recognized that the Accounts Payable and Procurement Teams needed a better way to process invoices efficiently, address supplier issues proactively, and free up time to source and manage supplier relationships more strategically.
Solution
The IT/Finance teams considered different options to streamline the invoicing process and how to automate. In the research process, they became aware of Robotic Process Automation (RPA) and brought this solution to the leadership as a quick way to improve the throughput and accuracy of the accounts payable process. The CFO’s team could focus on higher-value work, while his Digital Workforce performed the time-consuming invoice matching and tedious data entry work—all while reducing errors.